VIRTUAL DBA

We take care of your databases so you can take care of the rest.

No more 3am wake up calls

Richard Wiltshire, Head of Technology Operations at Cover-More explains how the Virtual DBA service has helped Australia’s leading travel insurance provider become a 24-7 operation

“Virtual DBA and the entire WARDY IT team are part of our team, integral to everything that we do”

Richard Wiltshire / Head of Technology Operations, Cover-More

No long-term contracts.

Flexible, scalable pricing.

Plans starting from $1,450

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The Virtual DBA service provides us with world class, pro-active SQL server support at a fraction of the cost.
Matthew Linscott, Chief Information Officer, Spinal Life Australia

The Virtual DBA service makes us sleep a lot better at night!
Walter Meerza, IT & Infrastructure Manager, Aioi Nissay Dowa Insurance

10 Misconceptions of hiring a virtual DBA

10 misconceptions of hiring a Virtual DBA

Leaving your mission critical databases in the hands of a third party can be daunting. In this post, we’ll cover the top 10 misconceptions of hiring a Virtual DBA to look after your servers.

With the right service provider, there’s no need to be concerned. Our objective is to allow our customers to totally forget about their SQL Server environment. We know that might sound hard to believe but after reading this post, you’ll understand why.

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PLANS

Our plans are flexible so you can determine how involved you’d like us to be.

We can handle everything from resolving every issue we come across to simply alerting you of problems in your environment.

Depending on the level of support you require, our plans range from as little as $1450/month covering all your servers in a single domain.

24 x 7 x 365

All of our plans include 24 x 7 x 365 monitoring of your SQL Server environment

Choose your level of support:

Level 1

No support, just alert me if something is wrong.

Level 2

Alert me of issues and advise me on how to fix issues when we need it.

Level 3

Advise me on how to resolve any issues and step in to help when we need it.

Level 4

Fix most problems for me and advise me on the best way to resolve any outstanding issues.

Level 5

Fix all problems for me.

Level 6

Take care of everything, make me cups of tea.
You can completely forget about your SQL Server environment. We’ll handle everything from upgrades to licensing.

All plan levels also include:

Operations

Priority access to a team of expert DBAs available 24 x 7 x 365

Database backup management

Monitoring of all maintenance jobs

Monitoring and reporting of database errors

Monitor all SQL Server services

Monitor network connectivity to the server

Review Windows Event log for error messages

Check for adequate disk space for growing database files and log files

Review SQL Server logs for error messages

Resolve any assigned issues and document the process

Check physical and logical fragmentation

Monitor unused space from data and log files

Performance

Performance monitoring and reporting

Collection of database statistics and growth

Management of index maintenance

Check database statistics

Compare performance statistics with baseline statistics

Monitor Windows and SQL Server counters to ensure optimal performance

Evaluate application and server performance

Reporting

Daily, weekly and monthly reporting

Capacity planning reporting

Get in touch to find out more or request a quote

Get in touch

24/7

True 24/7 support without any additional cost

100%

All support is 100% onshore in Australia

99.76%

Average customer satisfaction rate

<1min

Average response is less than 1 minute

30,000

Over 30,000 SQL Server databases managed

100%

All team members are Microsoft Certified

45 Petabytes

More than 45 PTb of critical data supported

22.9%

One-touch resolution is 22.9% higher than industry average

50

Over 50 people supporting clients

What our customers are saying right now about Virtual DBA

“Alex helped a ton. Without him, our contractor would of not been able to finish his work.”

“I’d like to take the chance to say support was excellent. Dan assisted at very short notice to help us with a major issue in our production database. His response was very fast, accurate and effective. Thanks very much.”

“Thank you Ramesh was very helpful problem was 100% resolved, plus we gained a bit of training.”

“Dan was very good, he emailed me beforehand, called me during the process and then emailed me again once all was finished up.”

“Thank you Sasu for your quick response and job well done!”

Need a DBA onsite?

We understand that sometimes you need a DBA to be working from your office.

Your DBA may have left the company, be on long term leave or you may have inherited a SQL Server database and need someone with specialist SQL Server knowledge to join your team in the office.

We can help. Simply tell us what you’re looking for and we’ll do our best to match your needs with one of our Microsoft Certified DBAs.

FAQs

Q. What versions of SQL Server do you support?

A. We support everything from SQL Server 2000 to SQL Server 2016.

Q. We have some databases on-premise and some in the cloud, does that matter?

A. Not at all. We can look after all your databases wherever they reside.

Q. Do you support Platform as a Service (PaaS)?

A. Yes we fully support Azure Data Service.

Q. Where are you based?

A. All of our Virtual DBA team members are based in our Head Office in Brisbane, Australia. See map.

Q. Do your team work on call or on shift?

A. We are 100% on shift. We have a roster to ensure every minute is covered, 24 x 7 x 365.

Still have a question?

Check out 10 misconceptions of hiring a Virtual DBA
or
Get In Touch.

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