Executive Summary
- Long hours working across multiple time zones was resulting in burnout for busy database administrators at media intelligence and data technology company Isentia.
- The service provided by WARDY IT Solutions is proactive and identifies issues before they escalate.
- WARDY IT Solutions helped Isentia to significantly reduce their workload with its 24×7 Virtual DBA service.
Objective: Enhance the 24×7 coverage of Isentia’s database
As a leading media intelligence and data technology company, Isentia has a large and complex database footprint. Resourcing the required round the clock support and ensuring adequate coverage for leave was becoming a challenge.
“Our database administrators were already busy, because of their specific skills and experience in looking after the SQL Server environment it was challenging to find cover for them when they went on leave,” says Josh Lewis, Isentia’s Director of Infrastructure and Operations.
Often, the database administrators found themselves spending large amounts of time dealing with operational style tasks. While important, this was taking their focus away from other, more important projects.
As a result, project timelines were impacted. The team knew their administrators were working at capacity and that they needed additional resources to manage the database as effectively as possible. With the round the clock support required, Josh Lewis realised his team had to think outside of the box.
“We needed our database administrator to work 24 hours a day, seven days a week. And honestly, it is near impossible for any company to get that kind of coverage from individuals, at least not in a cost-effective way!” – Josh Lewis, Director of Infrastructure and Operations, Isentia.
“We needed our database administrator to work 24 hours a day, seven days a week. And honestly, it is near impossible for any company to get that kind of coverage from individuals, at least not in a cost-effective way!” – Josh Lewis, Director of Infrastructure and Operations, Isentia.
Following a recommendation from a friend, Josh contacted WARDY IT Solutions for assistance.
Solution: WARDY IT Solutions Virtual DBA Service
In speaking to WARDY IT Solutions representatives, Josh found them to be clear, flexible, and confident answering any questions he had.
The first step recommended by WARDY IT Solutions was to implement the DBA on Demand service. This involved one of WARDY IT Solutions senior engineers working onsite at Isentia three days each week.
Read the full case study here“To date, WARDY IT Solutions have always been well within their SLA time of 15 minutes– they’re always responsive and very efficient.” – Josh Lewis, Director of Infrastructure and Operations, Isentia.
