AWPL Rings Up Revenue and Future Proofs Systems with WARDY IT Solutions’ Help

AWPL and WARDY IT Solutions SQL Server Case Study

Retailer AWPL rings up revenue and future proofs systems with SQL Server partner WARDY IT Solutions

Executive Summary

It’s likely that frequent air travellers have patronised one of AWPL’s shops located at airports across Australia and New Zealand. Because the business operates across time-zones and around-the-clock, the retailer’s infrastructure comes with an always-on service requirement. As the workloads caused by rapid business expansion increased, greater demands were placed on the finite resources of the technology support team.

WARDY IT Solutions were recommended by AWPL’s hosting company as the right fit to help AWPL realise increased value from their SQL Server database investment. The two organisations collaborated on translating business and engineering goals into successful, completed projects. WARDY IT Solutions provided ad-hoc consultation and engineering expertise and delivered employee training that enabled team managers to capture data and reveal how their retail supply chain could be optimised.

How WARDY IT Solutions Helped:

  • We provided a resilient SQL Server database framework
  • Future proofing AWPL’s SQL Server database investment has delivered an adaptable platform that integrates easily with new processes and technology
  • WARDY IT’s around-the-clock Virtual DBA service instantly alerts AWPL administrators if systems are not operating at peak performance
  • Executive training workshops have enabled one third of AWPL’s savvy management team to model, analyse and deduce solutions to improve underperforming assets and resources
  • The coaching and mentoring provided by WARDY IT Solutions is highly valued by AWPL staff and enables them to manage their digital assets and IP with greater efficacy.

One third of AWPL management are now conversant in using “database queries” and business intelligence tools to analyse structured data and apply this knowledge to improve business productivity and reduce operating costs. This end-to-end re-engineering has delivered operating cost reductions conservatively estimated at 20% and contributed to increasing AWPL’s return on costly airport retail rentals.

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Case Study: WARDY IT Solutions’ SQL Server Collaboration with Hema Maps

Hema Maps Collaborates with WARDY IT Solutions

WARDY IT Solutions’ SQL Server Collaboration is a “Perfect Fit” for Publisher Hema Maps

Executive Summary

Hema Maps’ three decades of accumulated knowledge represents the organisation’s valuation of its market value and commercial worth. Protecting this business intellectual property (IP) was of concern to Hema’s executive team and the means to improve how this valuable repository was protected were sought. Technology partner WARDY IT Solutions were asked to help design a new backup and archive structure and to define a security model to oversee which personnel could access, modify, delete or remove data. WARDY IT Solutions key deliverable was to design procedures that adhered with industry-based best practices and to simplify how Hema protected its digital assets. By taking this approach, Hema’s technology and business goals would align more closely and a future-ready framework would be created that could easily integrate with technology upgrades. Hema’s leadership team were concerned about information security, and by clearly defining who could read, modify or remove data, company policies could be rigidly enforced based on the employees’ roles and responsibilities. This would ensure that digital assets could be safeguarded more effectively.

The backup and archive solution deployed by Hema more effectively protected company information from data loss and the security model requires no intervention to protect the integrity of Hema’s intellectual property.

At a glance, the solution delivered:

  • Updated systems protect and secure more than 30 years of Hema’s accrued Intellectual Property
  • Hema’s SQL Server environment is stable, reliable and ready to meet new business demands
  • SQL Server systems and processes are all built using industry best practice guidelines with an eye to future development
  • Resilient backup and archiving guarantees no more than 15 minutes of data loss in the event of an unplanned outage
  • WARDY IT provides mentoring and third-level support to ensure Hema realises the best return from their Microsoft SQL Server investment

The solution helped Hema’s SQL Server production database environment to be stable, resilient and serves as the “Single Point of Truth” – a validated knowledge repository that consolidates all of the organisation’s data into a single location. This agglomeration of knowledge eases the burden of management improving productivity, minimises the risk of data duplication and simplifies lifecycle management of the dynamic data that forms the core of Hema’s IP.

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Helping MediaRadar Strengthen Their Competitive Edge

Helping MediaRadar Strengthen Their Competitive Edge

Selective Outsourcing Partnership with WARDY IT Solutions and Linchpin People Helps MediaRadar Focus on Strengthening Their Competitive Edge

Executive Summary

MediaRadar’s competitive advantage is their intellectual property – the differentiator that has propelled them to market leadership in their field. Because mission critical computing underpins MediaRadar’s ability to fulfil their service obligations to clients, they invest in the best resources to ensure uninterrupted service delivery. Their business depends on Microsoft SQL Server powered databases and MediaRadar looked for the best resources to meet the needs of supporting their database framework. After comparing in-house and partner solutions, they engaged with their proven technology partner Linchpin People and invested in a subscription of WARDY IT Solutions’ Virtual DBA support services. The complementary relationship between WARDY IT Solutions and Linchpin People set flexible demarcation lines dividing operational and strategic tasks.

At a glance, the solution delivered:

  • MediaRadar has reduced operating costs by $100K P/A with selective SQL Server DBA outsourcing
  • Constant monitoring and daily reporting helps proactively improve application health
  • MediaRadar’s IT leaders spend more time engaged in strategic tasks rather than operational oversight – a better outcome for a fast growing technology start-up
  • Reporting and interaction with the WARDY IT Solutions Virtual DBA team is responsive and very much a person-to-person engagement that engenders trust
  • Linchpin People and WARDY IT Solutions collaborate closely to make sure that the best outcomes for MediaRadar are achieved
  • Microsoft SQL Server is a highly robust but complex server technology with only a small fraction of the feature set typically used by most organisations

Knowledge, experience and confidence are the traits that MediaRadar identified as making the WARDY IT Solutions and Linchpin People partnership work. Both organisations having repeatedly proven their worth and as a combined force, their deliverables have consistently exceeded expectations.

Download the full case study here.

Smart Health Australia Discovers Consumer Behaviour Insights with Power BI

Smart Health Australia Power BI Case Study

WARDY IT Solutions helps Smart Health Australia reveal consumer behaviour insights with Power BI

Executive Summary:

Smart Health Australia is an award winning ethical fundraising services provider that, for nearly twenty years, has been raising millions of dollars for some of Australia’s largest hospitals and charities. The leadership team at SHA sought help to optimise fundraiser and campaign performance by collaborating with WARDY IT Solutions to enhance analytical tools and skill-sets. The organisation solved a series of analytical challenges working with the professional team at WARDY IT Solutions.

How WARDY IT Solutions Helped:

  • Having access to performance analytics in real-time allows SHA’s leadership team to quickly adapt campaign strategies to further enhance performance
  • Tracking fundraiser performance in real time has allowed SHA to identify and adapt training regimes in order to achieve optimal outcomes with donors
  • Data visualisation using Power BI enhances management’s ability to quickly respond to campaign outcomes
  • The ability to identify donor behaviour has further enhanced SHA’s campaign forecasting and enabled SHA to refine donor management strategies

Australia is among the world’s most charitable nations, but competition for donor largesse is intense. By harnessing the power of Business Intelligence, SHA is transforming its business processes and looking to re-invent its business model.

Download the full Smart Health Australia case study here.

How Covermore Harnesses the Benefits of Our Virtual DBA

Covermore and WARDY IT Solutions Virtual DBA

WARDY IT Solutions’ Virtual DBA Subscription Helps Covermore Drive Global Growth Goals

Executive Summary:

Covermore Travel Insurance depends on SQL Server databases for online ecommerce revenue generated from travel insurance policy sales. These systems are complex and need skilled administrators to ensure they operate at peak performance, deliver fast web transactions and respond rapidly to enquiries from frontline sales and medical staff. WARDY IT Solutions acclaimed Virtual DBA subscription service provides access to highly skilled engineers who manage, analyse and proactively monitor systems and security around the clock. This service is provided at a fraction of the cost of Covermore employing their own technical staff. The skills required to provide comparable service levels came at a very high cost to the insurer— but with 24x7x365 access to WARDY IT Solutions exceptionally talented pool of expert DBAs, Covermore could meet their exacting service levels and realise a huge competitive advantage as they push forward with their upbeat international expansion plans.

How WARDY IT Solutions Helped:

  • Database Performance
  • Priority On-Call 24*7*365 DBA support
  • High-Availability and Capacity Planning
  • Backup, Maintenance and Security

Because WARDY IT Solutions is a dedicated specialist who focuses exclusively on Microsoft SQL database engineering, the company is also engaged in new projects and knowledge transfers that help fuel innovation and fresh thinking. These services, coupled with an intrinsic understanding of Covermore’s underlying technology have helped yield operating efficiencies that have enhanced the organisation’s competitiveness and added prestige to their global reputation.

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Sundale Harnesses the Power of Business Intelligence Visualisation

Sundale BI Case Study

Microsoft Power BI Data Visualisation Case Study

Executive Summary:

Data visualisation provides the tools for business managers to remove the complexity between relationships in data and analyse the correlations between cause, effect and outcome. Sundale was unable to integrate its data and present a uniform view of employee engagement in a simple format. Partnering with WARDY IT Solutions, Sundale identified their core requirements and defined a proof of concept to connect their disparate systems and visualise activities using Microsoft’s Power BI.

How WARDY IT Solutions Helped:

Microsoft’s recently updated Power BI was trialed in the evaluation phase of the project. Power BI integrated easily with Sundale’s production SQL Server, Dynamics AX and CRM systems after custom data connectors were created to couple the systems. WARDY IT Solutions’ team of analysts prototyped a number of visualisations to support the proof of concept resulting in management extending the evaluation into a live production roll-out across the organisation.

Collaborating with WARDY IT Solutions helped Sundale’s IT professionals to quickly prototype and deliver a full production system. This improved Sundale’s bottom line and provided tangible proof that technology improved service levels and lifestyle quality for Sundale residents.

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RACT Insurance Hones Their Business Intelligence by Collaborating with WARDY IT Solutions

RACT Insurance Case Study

Overview

Understanding the relationships between data sets and applying actuarial science across this information is critical for a risk based industry like insurance. Bottom line profitably is attributable to how effectively risk versus reward ratios are managed. RACT Insurance’s existing software was dated and an ad-hoc approach to reporting made comparative assessment between business divisions complex and time consuming. The Business Intelligence (BI) team at RACT Insurance utilised the opportunity of a business systems upgrade to design a new analytical system that could provide a competitive advantage to the business. RACT Insurance worked with WARDY IT Solutions to design and build a new BI Solution that would meet the business’ reporting and analytics requirements. Project delivery was aligned to a wider IT project of legacy system replacement. By centralising data models and creating a single source of truth, a more disciplined method of creating structured and uniform reports was achieved. RACT Insurance business units now deliver more intuitive reporting that offers actionable insights. This helps the organisation rapidly adapt to changing market conditions that could adversely affect business profitability.

WARDY IT Solutions helped by:

  • Reducing operational risk by removing dependence on legacy software and a marketplace skills deficit
  • Replacing an inflexible system that could not easily integrate with other analytical business tools
  • Applying best practice guidelines to ensure a more disciplined and consistent approach to reporting across the entire business
  • Constructing a new BI framework with widely available skills built on industry standard Microsoft tools and applications
  • Creating an environment that achieves rapid ROI and can easily adapt to RACT Insurance’s future needs

WARDY IT Solutions added value integrating and optimising the solution for RACT Insurance and helped the company avoid common pitfalls that could have impeded the progress of delivering a successful project outcome.

Read the full case study here.